Here are some of the most frequent questions people ask us about Bimuno®
We’ve created this list of FAQs to help answer any questions you have about Bimuno. If you have a question that you can’t find the answer to, please contact us on +44 808 164 8278 or email us at firstname.lastname@example.org.
We’ve also created an information sheet with more information about Bimuno® that you can share with your doctor or other healthcare professional. Click here to download it.
What is Bimuno?
Bimuno® is a unique prebiotic supplement that supports a healthy gut environment. It contains galactooligosaccharides (GOS), which are derived from lactose, a natural ingredient in cow’s milk.
What does Bimuno do?
Bimuno is a prebiotic fibre that travels through your digestive system intact, until it reaches the gut. Once there, it feeds and stimulates the growth of good gut bacteria specifically bifidobacteria, helping them thrive and increase their numbers. When taken daily, Bimuno works within just 7 days*.
Is Bimuno a medicine?
No, Bimuno is a prebiotic food supplement that contains fibre and supports a healthy gut environment.
How do I take Bimuno?
Bimuno® DAILY - Take 1 sachet of powder per day, dissolved in tea, coffee, juice or other drink, or sprinkled over food. If you have a sensitive stomach, take 1/2 a sachet for 7-10 days and if well tolerated increase to 1 sachet per day.
Bimuno® IBAID - Take 2 pastilles daily, chewing each one separately and thoroughly before swallowing. For best results, take the two pastilles at the same time of day.
Bimuno® TRAVELAID - Bimuno® TRAVELAID pastilles offer a convenient way of taking Bimuno when travelling. Take 3 pastilles daily at the same time, starting 7 days before you travel and continuing while you are away. For best results, take the 3 pastilles at the same time of day.
When should I take Bimuno?
Bimuno can be taken any time of the day. We recommend taking it at the same time everyday so it easily becomes part of your daily routine.
How often should I take Bimuno?
The majority of our customers take Bimuno everyday as part of their daily routine. Bimuno acts as food for your good gut bacteria, so when you stop taking it, it will stop feeding your good gut bacteria within a few days.
What should I expect when taking Bimuno for the first time?
Day 1-3: When you take Bimuno for the first time, it should take about 3 days to start feeding your good gut bacteria, specifically bifidobacteria.
Days 4-7: You may start to feel some slight gurgling in your tummy. This is a good sign as it means Bimuno is beginning to reset your gut microbiome (the bacteria in your gut).
Days 8-14 and beyond: Bimuno is feeding and nurturing your good gut bacteria. Make Bimuno part of your daily routine and continue to feed your good gut bacteria.
Sensitive stomach? We recommend starting on half a sachet daily for 7-10 days and if well tolerated, increase to a full sachet daily.
Are there any side-effects of Bimuno?
In the first week of taking Bimuno, you may experience some stomach gurgling and rumbling which often subsides after a few days.
If you have any questions and want to talk to us before purchasing, please contact us on +44 808 164 8278 or email us at email@example.com.
You may want to consult with your doctor or other healthcare professional before trying Bimuno if you suffer from any health problems and/or using prescription medications. We’ve created an information sheet with more information about Bimuno® that you can share with your doctor or other healthcare professional. Click here to download it.
Is it safe to take Bimuno long-term?
Yes, Bimuno is designed to take long-term. We recommend you take Bimuno as part of your daily routine, in order to give your good gut bacteria a constant source of food so that it continues to thrive.
What is the difference between Bimuno® DAILY, Bimuno® IBAID and Bimuno® TRAVELAID?
All Bimuno products contain the unique active ingredient Galactooligosaccharides (GOS).
Bimuno® DAILY is a powder, which comes in an easy to use sachet. Pour one sachet into your tea, coffee, juice or other drink, or sprinkle it over food every day.
Bimuno® IBAID is a chewable pastille. A daily dose of IBAID (2 pastilles) contains a lower dose than Bimuno DAILY and is recommended if you have sensitive stomach.
Bimuno® TRAVELAID is a chewable pastille. It is recommended that you take 3 pastilles daily, starting 7 days before you travel and that you continue taking it whilst you are away.
Can I take Bimuno with a Probiotic?
Yes, you can take Bimuno with probiotic supplements and yoghurts.
Can I take Bimuno if I am on a low FODMAP diet?
Yes, there is evidence to suggest that half a sachet of Bimuno® DAILY or 2 Bimuno® IBAID pastilles can be taken by individuals following a low-FODMAP diet. If you have any questions about whether Bimuno is suitable for you, you should contact your healthcare practitioner.
We’ve created an information sheet with more information about Bimuno® that you can share with your doctor or other healthcare professional. Click here to download it.
Can I take Bimuno with any other prescribed medicine?
Bimuno is a food supplement and not a medicine. On the basis of our scientific knowledge there should be no effect on other medications taken alongside Bimuno. However, if you are uncertain, you should consult with your doctor or other healthcare practitioner before starting to take Bimuno. We’ve created an information sheet with more information about Bimuno® that you can share with your doctor or other healthcare professional. Click here to download it.
When I try to go into the section ‘For HCPs’, something pops up and says that this area is only for professionals. Why is this?
We’ve created a section on our website where we hold information about clinical studies and scientific information about the product. This section of the website is for Healthcare Professionals only.
What is Bimuno made from?
Bimuno is a daily food supplement containing the unique, active ingredient GOS (Galactooligosaccharides). GOS is derived from lactose, a component of cow's milk.
Does Bimuno contain sugar?
There are small amounts of sugar in the final product, and this should be considered as part of the daily requirement of sugar allowed if you are a diabetic.
Is Bimuno suitable for vegans?
No, Bimuno is not suitable for vegans as it contains lactose.
Is Bimuno suitable for vegetarians?
Bimuno® DAILY is suitable for vegetarians. Neither Bimuno® IBAID nor Bimuno® TRAVELAID are suitable for vegetarians as they contain bovine gelatin.
Is Bimuno Gluten-Free?
Yes, Bimuno is Gluten-Free.
Can I take Bimuno if I have a milk allergy?
Bimuno® DAILY does contain residual amounts of milk protein (Whey and Casein). Bimuno® IBAID and Bimuno® TRAVELAID have been analysed for milk proteins and the results are below the limits of detection. We identify allergens in bold in our ingredients list on all our packs.
Can I take Bimuno if I am lactose intolerant?
Bimuno contains lactose. However, the lactose content is well below the level that is that considered safe in most lactose intolerant people by the British Dietetic Association (BDA) and the European Food Safety Authority (EFSA).
Do Bimuno pastilles contain sustainable palm oil?
Yes, for more information please follow this link to our Corporate Responsibility page
Can children take Bimuno?
Yes, children can take Bimuno. Bimuno® DAILY is suitable for children aged 4 years and over. Bimuno® IBAID is suitable for children aged 4 years and over. Bimuno® TRAVELAID is suitable for children aged 4 years and over. Young children should always take Bimuno under the supervision of an adult.
Can I take Bimuno if I am pregnant or breastfeeding?
Yes, you can. Bimuno is a food supplement and not a medicine. It is not absorbed but transits through the gut to the large intestine (colon). There is no scientific evidence to suggest any potential dangers from consuming Bimuno during pregnancy, but you may wish to discuss this with your doctor or other healthcare practitioner.
Is Bimuno suitable to take if I have a pre-existing medical condition?
Bimuno is generally regarded as safe to take even if you have existing medical conditions. However, we do recommend that you first talk to your healthcare practitioner regarding any specific health conditions that you may have so they can advise you whether it is safe for you to take Bimuno.
Can I take Bimuno if I have Coeliac Disease?
There are no reasons why Bimuno cannot be taken by people with Coeliac disease. We would, however, encourage you to discuss the use of Bimuno with your healthcare practitioner.
Can I take Bimuno if I suffer from Small Intestinal Bacterial Overgrowth (SIBO)?
There are currently no scientific studies on the safety and efficacy of Bimuno in people with Small Intestinal Bacterial Overgrowth (SIBO) and therefore we cannot comment on its use in this condition. However, from the scientific literature there is no evidence to suggest that it is harmful to take products similar to Bimuno with other treatments for SIBO. For this reason, we would suggest that you discuss this with your healthcare practitioner before taking Bimuno.
Can I take Bimuno if I suffer from Irritable Bowel Syndrome (IBS)?
Yes, Bimuno is safe to take if you are suffering from IBS. However, due to the condition itself, you may find you have a more sensitive stomach and so should take either the full daily dose of Bimuno® IBAID (i.e. 2 pastilles) or half a sachet of Bimuno® DAILY. If you are unsure, you should speak to your doctor or other healthcare practitioner for further advice.
Can Bimuno help with sleep?
The BBC programme “The Truth About Sleep” showed the impact on Dr Mosley of consuming Bimuno® DAILY. The programme explained the impact of improving fibre intake and the positive effect that this has on the good bacteria in your gut and inferred that this may improve sleep patterns. In the programme Dr Mosley discussed how his sleep patterns had improved whilst taking Bimuno in the evening before going to sleep. It should be noted that no formal clinical investigations have been conducted to assess the impact of Bimuno on sleep patterns.
Will Bimuno interfere with chronic medication?
Bimuno is a food supplement and not a medicine; to the best of our knowledge, there are no described contraindications or interactions with medicines.
Can I take Bimuno whilst undergoing chemotherapy or radiotherapy?
Unless you have been advised to follow a low fibre diet, we are not aware of any reasons why Bimuno can't be taken during chemotherapy or radiotherapy. However each case is different and so please check with your health care practitioner if you wish to take Bimuno. Bimuno is a food supplement and not a medicine; to the best of our knowledge, there are no described contraindications or interactions with medicines.
How do I start a subscription?
On the homepage, simply click on ‘Shop Bimuno’ and click on either Bimuno DAILY or Bimuno IBAID (depending on which product you’d like to purchase). Then select ‘Subscribe & Save’ from the purchase options and proceed through to payment. Once the order is generated, this will create an ongoing subscription for you.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Simply call our Customer Service Team on +44 808 164 8278 (Freephone UK only) or arrange a callback by logging into your account and clicking on the ‘Cancel my subscription’ option and once of our team will call you.
Will taking out a subscription tie me in for a certain period?
No, this is a rolling subscription, you can cancel at any point by calling our Customer Service Team on +44 808 164 8278 (Freephone UK only) or arranging a callback. You can do this by logging into your account and clicking on the ‘Cancel my subscription’ option and once of our team will call you.
Which of your products are available on subscription?
Bimuno® DAILY and Bimuno® IBAID are available to order on subscription.
How do I pay for my subscription and how will it appear on my bank statement?
We accept payment via PayPal, Apple Pay and all major credit and debit cards excluding American Express and Diners International. The payment for your subscription will be taken by Clasado Ltd prior to dispatch. You’ll receive an email as soon as your order is generated so you know the funds have been taken and your order is on it’s way.
How do I change my payment details on my subscription?
Simply log in to your account and go to ‘Stored Payment Methods’. You can add, a new payment card or change the payment method here.
How regularly will I receive my subscription?
On receipt of your initial subscription order (if ordering for one person this will be 3 packs which is equivalent to 3 months worth of Bimuno) we’ll dispatch this to you immediately. Thereafter, your orders will be dispatched every 90 days.
Why do you send out subscription orders every 3 months?
To do our bit to reduce our carbon footprint, we send out subscription orders every 3 months.
Why does the subscription include 3 boxes of Bimuno® DAILY at checkout?
As we send subscription orders in 90-day cycles, the minimum per order will be 3 boxes of Bimuno® DAILY, each box contains a month’s supply, therefore 3 boxes of Bimuno® DAILY will automatically be placed in your basket when you go to checkout.
Why does the subscription include 6 boxes of Bimuno® IBAID at checkout?
As we send subscription orders in 90-day cycles, the minimum per order will be 6 boxes of Bimuno® IBAID, each box contains a 15 day supply, therefore 6 boxes of Bimuno® IBAID will automatically be placed in your basket when you go to checkout.
What can I do if I have too many boxes of Bimuno?
We’ve recently introduced a pause feature to our subscriptions where you can delay your next subscription by 7,14 or 30 days to give you a chance to use up any surplus stock before your next order is delivered. Simply log into your account and click on the ‘My Subscriptions’ on the menu on the left, you’ll now see a pause button. Click on this and you will be able to pause your subscription for 7 or 14 days or 30 days. If you’d like to pause your subscription for longer, please email firstname.lastname@example.org or call +44 808 164 8278 (Freephone UK only) and our Customer Service Team will be happy to assist you with this.
How do I increase the number of boxes of Bimuno on my current subscription?
Unfortunately we’re not able to amend your subscription order once it has started. You’ll therefore have to cancel your existing subscription and take out a new subscription.
What do I do if I want to change my subscription from Bimuno® DAILY to Bimuno® IBAID?
If you’d like to change the product on your subscription, you’ll need to cancel your existing subscription and set up a new one for the new product.
How long does it take for my order to be delivered to me?
As soon as your order is placed, it’ll be passed to our fulfilment team. Once your order is dispatched to you, you’ll receive it within 2 to 5 working days (UK customers only). You’ll receive emails notifying you of the progress of your order. You can also see the status of your order by clicking the ‘Where’s my order?’ link which is included in the dispatch notification email you receive.
Can international customers purchase a subscription?
Yes, we ship internationally. If your country is available in the drop down list, you’ll be able to start a subscription. If your country does not feature on the list, please contact us at email@example.com so we can look into this for you.
What are the terms and conditions of the subscription?
You can find our full term and conditions here
How do I pause my subscription?
Simply log into your account and click on the ‘My Subscriptions’ on the menu on the left, you’ll now see a pause button. Click on this and you will be able to pause your subscription for 7 or 14 days or 30 days.
How do I pause my subscription for longer than 30 days?
You can contact us at firstname.lastname@example.org or call us on 0808 164 8728 (Monday to Friday 09:00-17:00 UK time) and our Customer Support Team will be happy to arrange for your subscription to be paused for longer.
What is Informed Sport?
nformed Sport is a quality assurance programme for sports nutrition products. The programme certifies that all nutritional supplements and/or ingredients that bear the Informed Sport logo have been through a rigorous certification process that every batch produced is tested for banned substances by LGC’s world class sports anti-doping laboratory.
Why choose products that are Informed Sport certified?
To ensure a product does not contain substances which are banned by World Anti-Doping Agency (WADA), companies can submit their products to Informed Sport for testing and if no such substances are found, are certified as safe to use by Informed Sport. Athletes can therefore use Bimuno® DAILY, Bimuno® IBAID and Bimuno® TRAVELAID products which are purchased from https://www.bimuno.com/about-bimuno/is/, safe in the knowledge that the product does not contain substances banned by WADA.
Which batches of Bimuno have been tested?
A list of all batches that have been tested can be found on the Informed Sport website.
Where can I buy Bimuno products certified by Informed Sport?
At present, only Bimuno products that are purchased via https://www.bimuno.com/about-bimuno/is/ are guaranteed to have been certified by Informed Sport. Please purchase from this link to ensure the products you purchase have been batch tested. All batch tested products will have the Informed Sport logo on the pack.
When will I be able to buy Bimuno products certified by Informed Sport from my usual shop?
Look out for packs with the Informed Sport logo on from Summer 2019. If you cannot find them, please continue to order directly from us using this link
Why is Bimuno Informed Sport certified?
We received a lot of interest in Bimuno from Performance Nutritionists who were looking to recommend Bimuno to their clients, many of whom are professional athletes and therefore must ensure that products they use are Informed Sport certified. Sports people (and nutritionists associated with them) have an extra focus on their gut microbiome as they often have sensitive stomachs due to intense training, restricted diets, stress and overseas travel. Similar to the majority of the UK populations as a whole, their fibre intake through diet does not meet the minimum recommended amount of 30g per day.
Why take Bimuno as an athlete?
An athlete’s diet is often very restricted with a controlled energy intake which means that they must pack in important nutrients within a daily calorie allowance. One important nutrient which is high in a sportspersons’ diet is protein which is important for tissue repair and muscle growth. Whilst protein is great for these important structural functions, it’s not shown to have a positive effect on the gut microbiome. When a diet is high in protein and low in fibre, studies show that the types of bacteria in the gut microbiome are less favourable.
Fibre, on the other hand, is known to provide fuel for types of bacteria which are beneficial and produce substances such as short-chain fatty acids which are known to exert various protective effects including in the gut.
Yet fibre is a nutrient which is generally low in diets and this group is no exception; a study found that athletes consumed only 34% of their daily requirement. 
Although exercise alone is shown to have a positive effect on the gut microbiome, this combined with eating the recommended amount of fibre is shown to have the greatest effect. If this is not possible through diet alone then a high fibre food supplement should be considered.
-  https://dx.doi.org/10.3390%2Fnu7010017
-  https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/699241/NDNS_results_years_7_and_8.pdf
-  https://doi.org/10.1016/j.medici.2015.11.004
-  https://dx.doi.org/10.3389%2Ffphys.2016.00051
Which forms of payment are accepted?
We accept payment via PayPal and all major credit and debit cards excluding American Express and Diners International.
Which types of delivery do we offer?
All orders are dispatched within 1 working day and in most instances you have the choice of Regular, Tracked or Expedited delivery. If your country is not on our drop down list, please send us an email at email@example.com so we can arrange delivery. Shipping costs are based on weight brackets for international orders and pricing is based on how many items you have in your basket.
Where is my order?
If you have not received your order within the allocated delivery time frame, please contact us via free phone +44 808 164 8278 or email firstname.lastname@example.org in order to investigate the location of your order.
I have been charged twice by Clasado for my subscription, why is this?
In order to look into this fully, we’ll need to check your order with our Website and Accounts Teams. It is likely that it’s because you used the start date function for your subscription. When the start date function is used to set up a subscription, we do not taken payment from you, however, your bank does hold the funds for 7 days and will then release them back to you, as we will not accept payment for the first transaction. Once the start date for your subscription is live, the payment is requested and this is when the payment is taken. Please contact email@example.com or call us on 0808 164 8728 (Monday to Friday 09:00-17:00 UK time) so we can look into your account in more detail.
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