Help Centre
My Account
You can register for an account here: About You (bimuno.com)
To stay up to date with the latest Bimuno news and proudct lanches and recieve exclusive offers and free gifts, ticke the 'Yes, please' box when your invited to sign up to the newsletter at the bottom of the page.
To receve exclusive offers, recipes , gifts and all things gut-health, you can sign up for our newsletter here: Email Sign-Up Page | Bimuno UK
Alternatively, you can updated your communicarion preferences in your account page.
You can update your subscription, payment infomation , password and address in your account. Please noe that if you wish to update details on an existing subscription, you need to clink into the subscriptions order and update directly.
You can rest assured that shopping with Bimuno is safe.
We’re fully compliant with the data protection act so we care about keeping your details secure.
For further information, please visit our Privacy Policy page.
You can also update your marketig preferences by loggin into your account under communication preferences
We should remind you that Bimuno works best when taking daily. If you would like advice on how to take Bimuno , please reach out to us here: Contact Us | Help & Information | Bimuno UK and a member of our team will be able to help you. Orders can be moved by a maximum of 90 days only.
Delivery
We send you an email as soon as your order is on the way, so that you can find out when it will arrive.
For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.
Our Delivery Information page can give you more information and timescales.
If you do need to report your order as lost then please contact our Customer Service via the 'Still need help?' section (below).
We use EVRI as our delivery provider. Once your order goes out for delivery, you will receive an email update with your delivery window. If you are not in, EVRI will leave in a safe place or if not believed safe, they will leave a calling card.
Ordering
All items ordered with Bimuno depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
Unfortunately, we are currently only able to ship orders to addreses residing in the UK. We are working on ways to expand our international delivery in the future.
For a seamless checkout, please Log-in to your account to begin browsing the website.Once you’ve found the product you want, you’ll need to click ‘Add to basket’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.
Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.
Yes, click on the ‘My Basket’ icon at the top of the page and you’ll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.
Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to help you do so.
If you’d like to speak with a member of the team, please reach out to us via 0121 489 3111.
Please note that you can add a saved address in your account, but to update your recurring deliveries, this must be done by directly clicking into the subscription.
We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
Occasionally, we may ship items separately in the event of one or more of the items being delayed.
Our delivery team work efficiently to ship your order within 24 hours of your order date. We work with Evri as our delivery partner and safe arrival is expected within 3-4 days, if not sooner. You will receive a tracking number in your shipping email, and EVRI will contact you on the day of delivery with a 2h delivery window.
For any concerns on the arrival of an order, please contact our service team who will be happy to assist you.
Your account makes it easy to keep track of all your orders.
Once you’ve logged in, you’ll see each individual order that you’ve placed with us. Select the order you wish to view, and it will tell you the order date, number and status. You will receive order confirmation and shipping emails directly to the email address on your We’ll also send you a dispatch email as soon as your order is on the way.
Tracking details for your order can be found in your shipping confirmation email, or under your order in Your account.
Typically orders take 3-4 days to arrive with you, but in seasonal peaks can take an added 2 working days to arrive.
If you are concerned that your order is delayed, please reach out to our service team who will be glad to help you further.
We ask that you carefully check your order details before you finalise payment, as changes and cancellations cannot be guaranteed.
To request a change to your order, please head to your account. You’ll need to click on the item and choose the cancel option. You’ll receive an email confirmation if our delivery team have been able to update this for you.
Please do not place a new order until you receive confirmation your first order has been cancelled as we are unable to process a refund for two orders shipped.
If it fails, this is because the order is getting ready to be sent. You have 14 days from receipt of your order to return the product to us for cancellation. Please refer to our returns policy for more information.
We ask that you carefully check your order details before you finalise payment, as changes and cancellations cannot be guaranteed.
To request a change to your order, please head to your account. You’ll need to click on the item and choose the cancel option. You’ll receive an email confirmation if our delivery team have been able to update this for you.
Please do not place a new order until you receive confirmation your first order has been cancelled as we are unable to process a refund for two orders shipped.
We ask that you carefully check your order details before you finalise payment, as changes and cancellations cannot be guaranteed.
To request a change to your order, please head to your account. You’ll need to click on the item and choose the cancel option. You’ll receive an email confirmation if our delivery team have been able to update this for you.
Please do not place a new order until you receive confirmation your first order has been cancelled as we are unable to process a refund for two orders shipped.
We’re sorry to hear your order has not arrived as expected. Please reach out to our service team with your order number, details of the issue and any imagery and our team will resolve this for you.
If you have received the wrong item in your order, please reach out to our service team with your order number, details of the item you received, and the item you had expected to receive, and our team will resolve this for you.
We’re sorry to hear you’ve received your order damaged. Please reach out to us with your order number, email address and a photo of the damage and we can investigate this further for you.
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there, then you’ll need to allow longer for it to be delivered.
If the item has been sent, please reach out to us via the ’Still need help?' Section with your order number and email address and our team will investigate this for you.
Payments and Discounts
We love that you are enjoying our Bimuno products and referring us to friends — we really appreciate your support in spreading the word on our award-winning prebiotic and commitment to improving gut health for all. We do not currently have unique links set up for referrals but are working on adding this to our service soon.
Orders can be paid for online via credit or debit card. PayPal is also available for our 30-day trial packs, or one-time purchase products.
All prices on our website include VAT.
If you’re seeing the status ‘Payment Problem’ on one or more of your orders, there has been an error with the payment information that has been given.
To resolve, click into the order detail and you will see an option to resolve the issue with an update. Before re-entering any card details, you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you’ve done all that and still can’t fix the problem, then please contact our Customer Service team who’d be happy to help.
Once you place an order, the payment will show in your account as pending until we send the products to you.The pending transaction is telling you that the payment is authorised to be taken.
To update a payment card linked to your subscription, please visit your account and click “view all” under subscriptions and “manage subscriptions” and “edit” payment method.
You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings.
If we can help with updating your payment details, please reach out to our service team who will be glad to support you.
Once you’ve added your items to cart, click ‘Basket’. Underneath your order total, add your code in the box which says ‘Got a discount code? Enter it here’.
Click apply and you will see the final amount reduced from your total before finalising payment.
Please note that only one discount code can be applied.
We’re sorry to hear your code isn’t working, you’ll need to check that you’re not trying to use more than one code per order and that your item isn’t excluded.
You can refer to our exclusions list to check.
If the code isn’t being affected by one of the issues above then please contact our Customer Service team via the 'Still need help?' section (below).
Returns & Refunds
When you receive your item, you must check it as soon as possible following receipt and always before use. You have 14 days to return your order under our 14-day return period policy, which starts on the day after you received the item.
Please note that we do not pay for shipping of returns unless the product is damaged, faulty or incorrect. You can refer to our returns policy for more information.
To process a return, please contact our service team with your order number, email address and reason for return. We will then provide you with a unique returns authorisation number and will confirm the address you need to return the item to.
Please note that we do not pay for shipping of returns unless the product is damaged, faulty or incorrect. You can refer to our returns policy page for more information.
We accept return requests within 14 days of receipt if the product has not been opened.
To process a return, please contact our service team with your order number, email address and reason for return. We will then provide you with a unique returns authorisation number and will confirm the address you need to return the item to.
Please note that we do not pay for shipping of returns unless the product is damaged, faulty or incorrect. nbsp;you can also refer to our returns policy page for more information.
As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.
You should receive an email to notify you of any action taken.
As soon as your refund is processed by our payments team, you will receive a confirmation email to the address on your account.
Funds will be received back into the account used to make payment withing 5 business working days. For any concerns, please contact our service team who will be happy to help.
We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period.
All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken.
Please note that we do not refund postage costs for the return of an unwanted item or order. To arrange your return please contact our Customer Service team via the 'Still need help?' section (below).
Website
If you’re having problems accessing the checkout or any part of our website, please contact our service team via live chat or send a message via the help centre.
Product Advice
FODMAPs are fermentable short-chain carbohydrates, which are fermentable (eaten) by the bacteria in your gut. As Bimuno contains our unique patented GOS (galacto-oligosaccharides), which is derived from milk and intended to help feed the bacteria in your stomach, it would not be considered a low FODMAP supplement. For those who are following a low-fodmap diet or in a period of eliminating food groups, you may wish to not use Bimuno during this time.
That said, despite being a fermentable oligosaccharide and thus falling into the FODMAP category, it has been scientifically proven to be well-tolerated and we would recommend chatting with your healthcare professional for further guidance.
Bimuno Original is a prebiotic food supplement and is not affected by heat. This means that you can add Bimuno to food and drink of your choice, as well as cook with it and you won't lose any of the benefits.
Bimuno Immunity products are also a prebiotic but the Vitamins included in the formulation can be heat sensitive and so we would recommend adding the powder to cold food, or once the food is cooked. We would not recommend cooking with it.
The term ultra-processed foods is usually based on a food classification method called NOVA which defines ultra-processed foods as those made by industrial processing and that often contain additives such as colours, flavours, emulsifiers or preservatives.[1]
Many UPFs contain high quantities of sugar, salt, fat and additives, which are associated with poor health outcomes and an increased risk of non-communicable diseases. However, not all UPFs are classified as unhealthy and can be included to support a healthy, balanced diet. This can be the case with food supplementation, whereby the manufacturing process and use of synthetic ingredients can leave them being categorised as ultra-processed despite being used to support various aspects of health and well-being.
Ultra-processed foods, diet quality and human health (fao.org)
Ultra-processed foods are often defined by formulations consisting mostly or entirely of foods or additives, but ultra-processed products also include other sources of energy and nutrients not normally used in culinary preparations. Some of these are directly extracted from foods, such as casein, lactose, whey and gluten. [1]
Our GOS is enzymatically derived from lactose and produced through a proprietary process that takes place in a factory. In the case of Bimuno Immunity, it is then combined with maltodextrin and added vitamins to make the final product. The processes used to create Bimuno therefore could qualify it as an ultra-processed food.
Maintaining an optimal and delicate balance of bacteria in the gut is associated with health benefits and supporting the gut through supplementation with prebiotics has not been associated with any health conditions that are linked to UPFs.
Backed by more than 110 publications including more than 20 clinical trials, Bimuno GOS has been scientifically proven to support the growth of beneficial bacteria and when used alongside a healthy, balanced diet and lifestyle, can help to increase the diversity of microbes in the gut.
Bimuno Original is a prebiotic food supplement and is not affected by heat. This means that you can add Bimuno to food and drink of your choice, as well as cook with it and you won't lose any of the benefits.
Bimuno Immunity products are also a prebiotic but the Vitamins included in the formulation can be heat sensitive and so we would recommend adding the powder to cold food, or once the food is cooked. We would not recommend cooking with it.
Bimuno Original is a prebiotic food supplement and is not affected by heat. This means that you can add Bimuno to food and drink of your choice, as well as cook with it and you won't lose any of the benefits.
Bimuno Immunity products are also a prebiotic but the Vitamins included in the formulation can be heat sensitive and so we would recommend adding the powder to cold food, or once the food is cooked. We would not recommend cooking with it.
Still need help?
Live Chat
01214893111
Call our Customer Service team on 1-833-427-0867
Monday - Friday 8am to 5pm
Saturday 8am to 5pm
Please note we are closed on Sundays and Bank Holidays