Important Information for Existing Subscribers

If you had a subscription with us before the move to our new platform on the 31st of March there’s a few things you need to do to ensure your next Bimuno delivery arrives on time!

To keep all your personal information safe, we haven’t migrated your account password or payment details, please follow the below instructions to keep your Bimuno subscription rolling:

1. Go into ‘Account’ at the top of the page, and press ‘Forgotten your password?’, add your email address, press ‘reset password’ and you will receive an email to update your password.

2. Once updated, you will be able to log into your account, where your subscription should show under ‘Subscriptions’. From here you will need to re-add your payment details.

a. If your subscription is ready to dispatch, you should see the option to ‘Resolve’ underneath the product you have ordered.

b. If you do NOT see the ‘Resolve’ option, please click on the product you have ordered, and follow this through to the payment details section, where you will be able to add your card details. Once your subscription rolls over, your delivery will dispatch and deliver as normal.

If you are having any trouble, please reach out to our friendly customer service team through the live chat or messaging centre and thank you for continuing to support Bimuno.