Shipping and Returns
We pride ourselves in dispatching every order we receive within one working day and all orders are shipped via either of the below postage options:
- Down Stream Access (DSA) service which is free of charge and is delivered between 2-5 working days. This service is available on orders up to 1KG e.g. 4x Bimuno DAILY.
- Royal Mail Tracked 48 service at £3.95 per order, includes a tracking number and is delivered within 3 working days.This service is available on orders up to 2KG e.g. 8x Bimuno DAILY.
- DPD Next Day service at £5.95 per order. Order before noon to ensure your order is despatched and delivered before noon the following day. Weekday Service Only. This service is available on orders up to 2KG e.g. 8x Bimuno DAILY.
- British Isles & Highlands - DPD Next Day service at £10.95 per order. Order before noon to ensure your order is despatched and delivered before noon the following day. Weekday Service Only
- REGULAR - DHL Post Where applicable, this service is offered based on postage weight and destination. For most international countries, this option is only available for purchases of a maximum of two products.
- EXPEDITED - DHL Express Tracked service, ensuring your order is delivered on time and more importantly in perfect condition.
The table below lists the regions we deliver to with associated costs and delivery time frames.
|REGION||DELIVERY TYPE||DELIVERY COST||ESTIMATED DELIVERY TIME|
|United Kingdom (Incl. British Isles)||REGULAR Delivery||Free Delivery||2-5 Working Days|
|United Kingdom (Incl. British Isles)||TRACKED Delivery||£3.95 - Free for orders of 4+ units||2-3 Working Days|
|United Kingdom||EXPEDITED Delivery||£5.95||1 Working Day|
|Western Europe||REGULAR Delivery||From £3.10||3-4 Working Days|
|EXPEDITED Delivery||From £7.51||1-2 Working Days|
|Eastern Europe||REGULAR Delivery||From £3.62||7-8 Working Days|
|EXPEDITED Delivery||From £10.00||3-4 Working Days|
|North America||REGULAR Delivery||From £3.62||8-12 Working Days|
|EXPEDITED Delivery||From £10.03||3-4 Working Days|
|Central & South America||EXPEDITED Delivery||From £16.61||8-12 Working Days|
|Middle East||REGULAR Delivery||From £3.62||8-12 Working Days|
|EXPEDITED Delivery||From £11.48||4-5 Working Days|
|Africa & Asia||REGULAR Delivery||From £3.62||8-12 Working Days|
|EXPEDITED Delivery||From £10.52||4-5 Working Days|
|Far East & Australasia||REGULAR Delivery||From £4.26||8-12 Working Days|
|EXPEDITED Delivery||From £11.28||3-4 Working Days|
Where is my order?
For items sent via our Regular shipping option, we do not offer a tracked service. If you have not received your order 10 working days after the due date (Dispatch date plus a maximum of five working days), then your order may be considered lost and you might be able to claim for compensation, check if you’re eligible.
Once you have confirmed with us that you have still not received your order after the above threshold, we will then open an enquiry with DSA / The Royal Mail and arrange for a replacement to be sent out with immediate effect.
What is our Returns Policy?
Items can only be returned for a full refund if they are unopened, unused and in a re-saleable condition with all packaging intact and must be returned within 30 days of despatch.
If you do not have your despatch note or invoice, please include an explanatory note quoting your order number and reason for return to the below address (sent at your own cost unless agreed otherwise with Clasado):Returns Dept.Clasado LtdPO BOX 1512BedfordMK42 5DA
Once received, please allow 10 working days for your refund / replacement to be processed.