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Shipping and Returns

We pride ourselves in dispatching every order we receive within one working day and all orders are shipped via either of the below postage options:


  1. UK - Royal Mail Tracked 48 service which is free of charge for orders over £15 (£3 fee for order under this threshold), includes a tracking number and is delivered within 3 working days.
  2. INTERNATIONAL - DHL Post Where applicable, this service is offered based on postage weight and destination. For most international countries, this  option is only available for purchases of a maximum of two products.


  1. UK - DPD Next Day. Order before noon to ensure your order is despatched and delivered before noon the following day.
  2. INTERNATIONAL - DHL Express Tracked service, ensuring your order is delivered on time and more importantly in perfect condition.

The table below lists the regions we deliver to with associated costs and delivery time frames.

 United Kingdom (Incl. British Isles)  STANDARD Delivery  £3 (Orders under £15)  2-3 Working Days
United Kingdom (Incl. British Isles)  STANDARD Delivery  FREE (Orders over £15)  2-3 Working Days
 United Kingdom  EXPEDITED Delivery  £5.95  1 Working Day
 British Isles & Highlands  EXPEDITED Delivery  £11.00  1 Working Day
 Western Europe  STANDARD Delivery  From £3.10  3-4 Working Days
   EXPEDITED Delivery  From £7.51  1-2 Working Days
 Eastern Europe  STANDARD Delivery  From £3.62  7-8 Working Days
   EXPEDITED Delivery  From £10.00  3-4 Working Days
 North America  STANDARD Delivery  From £3.62  8-12 Working Days
   EXPEDITED Delivery  From £10.03  3-4 Working Days
 Central & South America  EXPEDITED Delivery  From £16.61  8-12 Working Days
 Middle East  STANDARD Delivery  From £3.62  8-12 Working Days
   EXPEDITED Delivery  From £11.48  4-5 Working Days
 Africa & Asia  STANDARD Delivery  From £3.62  8-12 Working Days
   EXPEDITED Delivery  From £10.52  4-5 Working Days
 Far East & Australasia  STANDARD Delivery  From £4.26  8-12 Working Days
   EXPEDITED Delivery  From £11.28  3-4 Working Days

What is our Returns Policy?

Items can only be returned for a full refund if they are unopened, unused and in a re-saleable condition with all packaging intact and must be returned within 30 days of despatch.

If you do not have your despatch note or invoice, please include an explanatory note quoting your order number and reason for return to the below address (sent at your own cost unless agreed otherwise with Clasado):

Returns Dept.
Clasado Ltd
PO BOX 1512
MK42 5DA

Once received, please allow 10 working days for your refund / replacement to be processed.

For further information or assistance please contact our Customer Service Team and we will be happy assist you.