Shipping and Returns
We pride ourselves in dispatching every order we receive within one working day and all orders are shipped via either of the below postage options:
- UK - Royal Mail Tracked 48 service which is free of charge for orders over £15 (£3 fee for order under this threshold), includes a tracking number and is delivered within 3 working days.
- INTERNATIONAL - DHL Post Where applicable, this service is offered based on postage weight and destination. For most international countries, this option is only available for purchases of a maximum of two products.
- UK - DPD Next Day. Order before noon to ensure your order is despatched and delivered before noon the following day.
- INTERNATIONAL - DHL Express Tracked service, ensuring your order is delivered on time and more importantly in perfect condition.
The table below lists the regions we deliver to with associated costs and delivery time frames.
|REGION||DELIVERY TYPE||DELIVERY COST||ESTIMATED DELIVERY TIME|
|United Kingdom (Incl. British Isles)||STANDARD Delivery||£3 (Orders under £15)||2-3 Working Days|
|United Kingdom (Incl. British Isles)||STANDARD Delivery||FREE (Orders over £15)||2-3 Working Days|
|United Kingdom||EXPEDITED Delivery||£5.95||1 Working Day|
|British Isles & Highlands||EXPEDITED Delivery||£11.00||1 Working Day|
|Western Europe||STANDARD Delivery||From £3.10||3-4 Working Days|
|EXPEDITED Delivery||From £7.51||1-2 Working Days|
|Eastern Europe||STANDARD Delivery||From £3.62||7-8 Working Days|
|EXPEDITED Delivery||From £10.00||3-4 Working Days|
|North America||STANDARD Delivery||From £3.62||8-12 Working Days|
|EXPEDITED Delivery||From £10.03||3-4 Working Days|
|Central & South America||EXPEDITED Delivery||From £16.61||8-12 Working Days|
|Middle East||STANDARD Delivery||From £3.62||8-12 Working Days|
|EXPEDITED Delivery||From £11.48||4-5 Working Days|
|Africa & Asia||STANDARD Delivery||From £3.62||8-12 Working Days|
|EXPEDITED Delivery||From £10.52||4-5 Working Days|
|Far East & Australasia||STANDARD Delivery||From £4.26||8-12 Working Days|
|EXPEDITED Delivery||From £11.28||3-4 Working Days|
What is our Returns Policy?
Items can only be returned for a full refund if they are unopened, unused and in a re-saleable condition with all packaging intact and must be returned within 30 days of despatch.
If you do not have your despatch note or invoice, please include an explanatory note quoting your order number and reason for return to the below address (sent at your own cost unless agreed otherwise with Clasado):Returns Dept.Clasado LtdPO BOX 1512BedfordMK42 5DA
Once received, please allow 10 working days for your refund / replacement to be processed.